Shipping & Returns & Refund Policy
We are pleased to offer FREE shipping on all orders over 100€! For orders below this amount, standard shipping rates apply and will be calculated at checkout.
Processing & Delivery Times:
Orders are processed within 1-2 business days.
Standard delivery times vary by location but typically take 5-7 business days.
In some cases, delays may occur, and delivery may take 8-11 business days.
You will receive a tracking number once your order has been shipped.
Shipping Destinations:
We currently ship worldwide. If your location is not available at checkout, please contact us for assistance.
Returns & Exchanges
We want you to love your purchase! If you’re not completely satisfied, we offer hassle-free returns and exchanges.
Return Policy:
You can return items within 14 days from the date of receipt.
Products must be unused, unopened, and in their original packaging.
Sale items and personal care products (such as skincare and cosmetics) are non-returnable for hygiene reasons.
How to Initiate a Return:
Contact our support team at service@styluxie.com with your order details.
Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process:
Once your return is received and inspected, we will notify you about the approval status.
Approved refunds will be processed within 5-7 business days to your original payment method.
For any further questions, feel free to reach out to us at service@styluxie.com. We’re here to help!